is available to all TaskTracker users. Priority support (within 24 hours)
is provided to contributing users.
make sure you’re
running the latest version
of TaskTracker. Then, send
your support issue here.
Please include your
TaskTracker has self-diagnostic capabilities. Once you
activate these, you can send log files that will make it much easier to
resolve your unique issue. TaskTracker.log reports internal
errors that occur inside TaskTracker. Snapshot.log reports
specific information about the files TaskTracker is tracking on your system,
including their filenames. For this reason, it is entirely your choice
whether or not to send this log. The contents of both logs can be
viewed in Notepad or another text editor.
How to send a log:
- Open the About
box by right-clicking on the TaskTracker icon in the System Tray and
in the About box (but away from another control) to
open the context menu and click to select either or both logging commands:
Log Errors and Take Snapshot.
the error you are experiencing prevents you from accessing the About
box, you may also start TaskTracker using the Windows Start
> Run command with the following switches:
to log errors and -s
to take a snapshot.
- Restart TaskTracker.
The log files are written to C:\Program Files\TaskTracker,
or wherever TaskTracker is installed. Snapshot.log
is ready to send after restarting TaskTracker and allowing it to load.
TaskTracker.log may not appear right away and might
take some time to record useful information - so let it run awhile,
at least until you are able to duplicate whatever problem you're experiencing.
- Add the log
files as an attachment to your mail.
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